Last updated October 7, 2026

Refunds

If a mimo doesn't work the way it should, we make it right.

When we refund

Every mimo is a digital file you get immediately, so we refund when:

• a file fails: it won't download, won't open, or doesn't print correctly at its stated size; or
• it isn't as described on its product page.

Ask within 14 days of purchase.

How to ask

Email hello@mimo.io from the address you used at checkout, tell us which mimo it is and what went wrong. A screenshot helps. If you'd rather have a working file, we'll send one; if not, we'll refund the full price.

How the refund reaches you

Refunds go back to your original payment method through Stripe. Your bank usually shows it within 5 to 10 business days.

What we can't refund

Because the files can't be returned, we don't refund change-of-mind purchases. If you're unsure whether a mimo fits, check the page-by-page list on its product page, or write to us before buying.